From Unstructured Customer Feedback to Actionable Insights

AI-powered customer feedback analysis with humans in control

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Get customer insights in minutes, not days

Painboard analyzes your product reviews, support tickets and survey responses with state-of-the-art AI and NLP technologies. So you can understand the true voice of your customers -- and say goodbye to the days of reading through endless data.

Get customer insights in minutes, not days
Get customer insights in minutes, not days

Personalize to your role and business objectives

We believe that thematic analysis is inherently subjective. That's why we've designed Painboard to put users in the driver's seat -- allowing you to edit the AI-generated results and actively curate a report that makes sense to you, instead of just giving you a few themes to consume passively.

Personalize to your role and business objectives
Personalize to your role and business objectives

Compare insights across customer segments

With Painboard, you can easily compare themes across different customer segments and/or time spans. For example, to compare "Window installation issues" between a specific location and the whole company, or the data between this and last quarter.

Compare insights across customer segments
Compare insights across customer segments

Discover the insights that matter

Painboard not only extracts common themes based on popularity but also allows you to dive into specifics and create themes on demand, instead of just surfacing high-level themes. You can also chat with Painboard to refine the results.

Discover the insights that matter
Justin Ruckman
Justin Ruckman
Director of Product & Design, EverCommerce
We were struggling to surface the depth in themes we wanted, while also providing the ability to personalize the results to each user's business and role. Painboard was the only tool that provided for this editorial component, which makes the difference between insights being actionable vs. ignored.