Tired of Chasing Customer Feedback Across Multiple Channels?
Centralize product feedback, uncover insights, quantify qualitative data, make data-driven decisions
Stop Manually Tagging Transcripts and Open-ended Responses
Uncover deep insights at scale with AI
Painboard uses AI to analyze qualitative customer feedback in volume, build a taxonomy of themes and surface detailed insights that might be otherwise omitted.
It's the only place you would need to stay on top of what your customers say, feel and want.
Quantify qualitative data for confident decisions
Painboard empowers you to filter, segment, and visualize themes across key dimensions. Get quantifiable insights to answer critical questions like issue frequency and revenue impact. Compare performance across channels, locations, and time periods to pinpoint improvement areas with precision.
Say goodbye to anecdotal evidence and guesswork. Make confident, data-driven decisions backed by solid insights.
Leverage a Smart Dashboard That Learns and Adapts To Your Team's Workflow
One size doesn’t fit all, so we made it easy to customize the result!
Each team and user has their own opinions, preferences, context, and priorities. Rather than providing a rigid set of insights, Painboard makes it easy to customize themes to fit your organization's unique information structure.
Merge, split, move, nest, rename or delete themes; Create new columns or entirely new hierarchy
Flow new data to where it belongs
You only need to edit once! Painboard learns and remembers your changes, and automatically flow new data to appropriate themes. The more you use it, the better it knows how you work!
Moreover, Painboard automatically identifies and highlights new themes from emerging patterns, ensuring you never miss fresh insights.
Share any view with colleagues with a link
Whether you want to share a theme report, the highlights summary or a comparison between two customer segments, simply copy the URL and paste it. Your colleagues will see exactly what you see.
Frequently Asked Questions
What types of customer feedback can Painboard analyze?
Painboard excels at analyzing diverse forms of qualitative customer feedback, including NPS surveys, product reviews, support tickets, and call transcripts. It's particularly powerful when you have a large volume of unstructured feedback (e.g. hundreds or thousands of entries per month) that requires in-depth analysis. By leveraging AI, Painboard "reads through" this raw data, helping you uncover trends and patterns that might otherwise remain hidden in the sheer volume of information.
Can Painboard integrate with other tools we're using?
Yes, Painboard is designed to work with various integrations. It centralizes feedback from different channels, allowing you to merge insights from multiple sources into a single, comprehensive view of your customer feedback.
Can Painboard handle large volumes of qualitative data?
Absolutely! Painboard is engineered to process and analyze massive volumes of qualitative data efficiently. Check out the statistics displayed at the top of this page, which are real-time figures from our production system.
How do you ensure the security and privacy of our company's data?
Painboard prioritizes your data security through comprehensive measures. We automatically remove all PII before processing, employ industry-leading encryption, conduct regular security audits, and maintain strict access controls. Your data is never shared with third parties. For detailed information on our data handling practices, please review our privacy policy.
Is it easy to share insights from Painboard with my team?
Absolutely! Painboard makes sharing insights simple. Whether you want to share a theme report, highlights summary, or a comparison between customer segments, you can easily share by copying and pasting the URL. Your colleagues will see exactly what you see.
Ready to get started?
Request a demo now and see how Painboard can help you leverage customer feedback more effectively.